Returns & Refunds

We want you to be happy with your ring. If something isn’t right, please contact us and we’ll help you find a solution.

30-day returns

You may request a return within 30 days of delivery for eligible items.

Items must be unworn and in their original condition, without damage, wear, or alteration. Include the original packaging and accessories, where applicable, and your order number or proof of purchase.

How to start a return

Email info@vellmonto.com before sending anything back. Include your order number, the ring you wish to return, the reason, and photos if the item is damaged or defective.

We will review your request and provide return instructions if eligible. Please do not return an item without contacting us first. Returns sent without prior authorization may not be accepted.

Return shipping

For a change of mind, incorrect size, or other reasons not caused by us, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or materially different from your order, we will work with you to resolve the issue and cover reasonable return shipping costs where applicable.

Damaged or incorrect items

Please contact us within 7 days of delivery with clear photos of the item, packaging, visible damage, and shipping label if applicable. Depending on the situation, we may offer a replacement or a full refund.

Non-returnable items

• Custom-made or personalized items;
• Items that have been worn, altered, damaged, or used;
• Items returned after the 30-day return period;
• Items that do not meet the return conditions above.

Custom and personalized products cannot be returned simply because you changed your mind. If they arrive defective or materially different from the approved design, contact us so we can help.

Refunds

After an approved return is received and inspected, we will notify you of its status. Approved refunds are issued to the original payment method within 3–5 business days of us receiving your return. Your bank or payment provider may need additional time to display the refund.

Exchanges

We do not currently offer direct exchanges. You may return an eligible item for a refund and place a new order for a different ring or size.